Privacy Policy

Welcome to EMX AFRICA. We are committed to protecting your personal information and ensuring your privacy in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This policy explains how we collect, use, store, and protect your personal information when you interact with our website (www.emxafrica.co.za).

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information directly from you:

• Full name
• Email address
• Contact number
• Delivery or billing address
• Order details

We may also collect non-identifiable information such as your browser type, IP address, and website usage data for analytical purposes.

3. Purpose of Collection

We process your personal information for the following purposes:

• To process and deliver your orders
• To respond to your inquiries and provide customer service
• To send you updates, promotions, and product information (only if you have opted in)
• To improve our website and services
• To comply with legal and regulatory requirements

4. Payment Information

We do not use third-party payment platforms. All transactions are handled securely and directly with EMX AFRICA. We do not store payment card details on our website.

5. Your Rights Under POPIA

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent at any time

You can exercise these rights by contacting us using the details in Section 9.

6. Data Protection Measures

We use industry-standard security practices to protect your personal information against loss, misuse, unauthorized access, or disclosure.

7. Sharing of Personal Information

We do not sell or share your personal information with third parties, except when:

• It is necessary to deliver your order (e.g., with courier services)
• We are required to do so by law or legal process